Customer Service - Account Manager

Mainline Services Inc
Vaughan

Salary: $ 35000 to $ 40000 per year Performance bonus

Full-time job: yes
Day-time work: yes
Contact Info
Contact: Nadia Abballe
E-mail: j6818273@vicinityjobs.com
Phone: 416-741-2111
Fax:

Come and Join, MAINLINE SERVICES, a dynamic growing certified ISO 9001: 2000 and ISO 14001 (Environmental Health & Safety).  Our success through the last 39 years has been providing superior carpet consulting, and commercial carpet cleaning services of approximately 5 million square feet of carpet per month, to Fortune 500 companies in the GTA.  Some of our clients are:  Bell, First Canadian Place, Canadian Tire and Government Agencies.

Our office is located at Hwy 7 and Pine Valley.   Hours: 8:30 am to 5:00 pm

*Winner of the Vaughan Environmental Leadership Award*

The ideal candidate must be driven to succeed in a fast paced, high energy team of 10, with leadership skills. 2 years of experience in the B2B environment is a requirement. Candidates must have a good working knowledge of MS Outlook  2016 or Office 365. 

Accountability:

·         Communication & Interaction:  Manage relationship in current and with prospective clients to attain sales and revenue targets.  

·         Customer Focus:  Works with existing client portfolio to maintain rapport to ensure satisfaction of services provided.

·         Problem Resolution & Decision Making:   Works within the guidelines of our quality assurance policy to resolve issues in line with the processes and procedures in all areas of the company.

·         Leadership & Development:  Understands the company direction and demonstrates leadership qualities to maintain a harmonious team spirit. 

Duties/ Responsibilities:

·         Services existing Fortune 500 Clients to full cycle and satisfaction.

·         Sets up appointments for sales and does follow up with clients.

·         Achieves sales targets.

·         Build strong client relationship to ensure customer satisfaction and long-term retention.

·         Uses company resources to identify prospect clients.

·         Resolve customer service complaints/concerns in a timely manner.

·         Writes proposals, Tenders, RFQ, RFP, prepares quotes and correspondence.

Your dedication and hard work will be recognized and rewarded. 

We offer: Salary + Commissions.

Please visit our website http://www.mainlineservices.com and submit your resume and cover letter summarizing your strengths, experience and why you would be suitable for this position along with your current compensation to:   

We thank all applicants for applying, however only qualified candidates will be contacted for an interview

 


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